ServiceLink is where all of Equipment Service Management’s key functionality comes together. No matter your role, ServiceLink provides you with the tools you need to succeed:

• Administrators can manage dashboard views by organizational setup (Division, branches, cost centers, job control), set up role-based security access for all users, and create various items (heldups, notes templates, rosters, overtime rules, etc.) to help manage Work Orders and technicians.
• Warranty Administrators can create and apply held-up reasons and perform warranty-related corrections, helping ensure smooth claims handling.
• Foremen, Service Coordinators, and Technicians can manage job-related data with flexibility, including adding notes, attaching media (photos, pdfs), managing parts and Segments, printing documents, and viewing job status.
• Service Coordinators and Foremen have robust tools to manage Work Orders from creation to completion. They can schedule technicians, finalize and validate jobs, track labor and materials, and generate detailed reports.
• Technicians can efficiently add labor, record service details, update Work Order Segments, report causes and complications, manage parts, and follow special instructions, ensuring accurate and timely job completion.
• Managers/Executives can view KPIs and use the Service Pipeline to review Work Order completion and captured revenue at a high level.