Product Support & Learning Resources - Help is here!

Congratulations on completing your onboarding journey with Service, Rental, and Financials.

As you continue to integrate these tools into your operations, we encourage you to take full advantage of the powerful resources at your fingertips.

Dive deeper into the platform with Texada Academy, your hub for comprehensive online training and skill-building. Explore the Knowledge Base to find helpful guides, FAQs, and insights for everyday questions. Stay informed on the latest features and enhancements through the Release Notes. And remember, the Texada Support Team is always here to assist you whenever you need help.

Together, these tools are designed to ensure your success and maximize the value of your investment in Texada’s solutions.

Texada Academy is the home of onboarding programs such as this one! If you enjoyed this course, we also currently offer courses on Equipment CRM and Service Management CD. More courses will continue to be added as we expand our offerings and create new learning materials. 

Texada Academy is also home to over a dozen video playlists covering a wide variety of subjects across our entire product range! To browse these playlists, simply visit the Texada Academy home page and scroll down to the “Training Playlists” section.

Knowledge is power, and Texada Academy gives new and veteran users alike the opportunity to expand their knowledge of Texada’s products through easily-digestible learning modules. Visit Texada Academy today and unlock the full potential of your system!

As you complete your onboarding journey, remember that the Knowledge Base is always here to support you. Inside, you’ll find a comprehensive library of “how-to” videos and detailed training materials for every Texada solution, including the Service, Rental, and Financials suite.

Use the left-hand menu to explore topics by product, or quickly search for exactly what you need. With over a thousand available resources — and new ones added regularly — the Knowledge Base makes it easy to deepen your product knowledge, troubleshoot challenges, and stay up to date on best practices.

Make the Knowledge Base a regular stop in your day-to-day work — it’s your fastest path to answers and ongoing learning.

Did you know that new versions of Texada’s products are released every two weeks? Release notes for each version are posted in the Knowledge Base a week prior to the release date, giving you a chance to familiarize yourself with the bug fixes, quality-of-life improvements, and new features coming with that version.

Reading up on each new release is a great way to learn about new features as soon as they’re available, helping you and your team get the most out of Texada’s products. Click the button below to visit the product updates section of the Knowledge Base!

Discover (or rediscover!) the Texada Customer Center — your one-stop hub for year-round product support, learning resources, troubleshooting, and expert guidance. Whether you’re looking for quick answers, deeper product knowledge, or help resolving an issue, the Customer Center empowers you every step of the way.

  • Support Assistant – Get fast, accurate answers to all of your technical questions thanks to Support Assistant, an AI-powered search engine trained on the full contents of the Knowledge Base and SRF technical manual. Simply type a question into the search bar at the top of the Customer Center to scan thousands of resources and receive an answer in seconds. 
  • Live Support – Get fast, friendly help through phone or screen share for urgent or time-sensitive issues.
  • Product Updates – Stay informed about biweekly product enhancements, fixes, and new features.
  • Submit Product Tickets – Report system errors, request assistance, or track issues directly with the Texada support team.