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Product Support & Learning Resources

As you embark on your journey with Texada, understanding how to operate, navigate, and effectively use the software is crucial to your success. To ensure you have all the support you need, Texada has developed a vast library of resources designed to enhance your learning on each of our products.

Before we begin your learning journey, let’s make sure you’re comfortable using the self-service tools available.

Our Customer Center is your 24/7 resource for all product support, issue resolution, and configuration requests! As the cornerstone of Texada Customer Tools, the Customer Center is equipped to provide you with in-depth product & service information, product release notes, and immediate options for creating support tickets when you need assistance. 

Let’s learn more about the Customer Center by reviewing its key features:

  1. AI Support Assistant – Get fast, accurate answers to all of your technical questions thanks to Support Assistant, an AI-powered search engine trained on the full contents of the Knowledge Base and SRF technical manual. Simply type a question into the search bar at the top of the Customer Center to scan thousands of resources and receive an answer in seconds. 
  2. Knowledge Base – Use this tool to find answers to your questions. With over 1,000 how-to articles and videos, it’s easy to get the help you need.
  3. Product Updates – Stay up-to-date on the latest bugfixes, quality-of-life-changes, and new features coming to Texada’s products.
  4. Ticket Portal – Visit our new Ticket Portal to tack the progress of your ongoing support requests.
  5. Live Call Support – We recommend you call for time-sensitive product questions/issues (Sev 1).
Visit the Customer Center

Welcome to your go-to source for learning materials on Texada products, the Texada Knowledge Base. Here you will find hundreds of help articles and demo videos covering a wide variety of subjects across Texada’s entire product suite.

Resources are organized by product and module. Browse resources using the left navigation menu, or use the search bar at the top of the screen to locate a resource directly. 

The Knowledge Base is constantly being updated with fresh resources – we highly recommend bookmarking!

Visit the Knowledge Base

Texada Academy is more than just an on-demand learning portal; it’s the central hub for all educational resources at Texada. Our goal is to empower you & your team with comprehensive knowledge of our products. Understanding the full capabilities of our software is vital, and Texada Academy is here to ensure that every user can achieve just that.

Our online platform transforms learning into an interactive and engaging experience. It provides you with immediate access to a wide array of materials tailored to enhance your understanding and proficiency. From quick informative videos to various user guides, every resource is designed to help you navigate and master our products.

Visit Texada Academy and start learning today!

Visit Texada Academy
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