Our Privacy Policy
Field Sales Tracker

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Effective date: June 26, 2026 · Last updated: July 28, 2026

Important notice about this product

Field Sales Tracker (the “Service”) is offered and sold by the applicable Texada contracting entity for your region — Texada Software LLC (United States); Texada Software Canada Inc. (Canada and all other regions); Texada Software GmbH (Europe); Texada Software Pty Ltd (Australia / New Zealand) — (together, “Texada,” “we,” “us,” or “our”), consistent with the Account Region structure of the Texada Software Master Services Agreement and Terms & Conditions and the Field Sales Tracker Rider, and is informed by Texada’s privacy values and principles. The Service is a white-labeled application powered, hosted, and operated by Texada’s software partner, Accomplish Sales LLC (doing business as “RepMove”). RepMove hosts the Service on Google Cloud Platform and processes data only on Texada’s behalf to provide the Service.

We do not sell your data. Personal information handled through the Service is not sold, shared for cross-context behavioral advertising, or used for targeted advertising. RepMove is contractually restricted to using data only as necessary to provide the Service.

Certification notice. Although the Service is a Texada-branded product, it is not within the scope of Texada’s ISO/IEC 27001:2022 certification or SOC 2® reports and does not necessarily meet the security or compliance standards of Texada’s other products. If you require a product covered by those certifications, contact Texada about its other offerings.

1. Who we are and how to contact us

Provider: the Texada contracting entity for your region, aligned with the Account Region structure of the Texada Software Master Services Agreement and Terms & Conditions and the Field Sales Tracker Rider (together, “Texada”):

  • Texada Software LLC (United States) — 480 Pacific Ave, STE 200, San Francisco, CA 94133-4627, United States
  • Texada Software Canada Inc. (Canada and all other regions) — 1 Robert Speck Parkway, Suite #950, Mississauga, Ontario L4Z 2G5, Canada
  • Texada Software GmbH (Europe) — Poststraße 33 20354 Hamburg, Germany
  • Texada Software Pty Ltd (Australia / New Zealand) — Level 2/8 Clunies Ross Court, Eight Mile Plains, Queensland 4113, Australia

 

Software partner / hosting operator (sub-processor): Accomplish Sales LLC (d/b/a “RepMove”), a Colorado limited liability company.

For privacy inquiries and rights requests contact Texada at privacy@texadasoftware.com

2.) Scope

This Policy applies to personal information processed through the Field Sales Tracker application and related services. It does not apply to third-party services you separately use, which are governed by their own privacy policies. Where you use the Service under an agreement between Texada and your organization (the “Customer”), your organization is responsible for its own privacy practices and instructions regarding the data it places in the Service. This Policy applies equally to free self-service trials; the organization on whose behalf a trial account is opened (the “Trial Customer”) has the same responsibilities as a Customer with respect to the data it and its users place in the Service.

3.) Personal information we process

Depending on how the Service is used, we process:

  • Identifiers: name, email address, phone number, username, and user/account IDs.
  • Account & company data: organization details, role, and subscription information.
  • Sales-activity data: leads, contacts, visits, notes, orders, and related business records entered by users.
  • Location data: approximate and (where enabled) precise location used for sales-territory, routing, and check-in features.
  • Device & usage data: IP address, device information, app interactions, and diagnostic/performance data.
  • User content: messages, notes, and files created or uploaded in the Service.

4.) How we use personal information

We use personal information solely to:

  • provide, maintain, secure, and support the Service;
  • authenticate users and manage accounts;
  • provide sales-tracking, mapping, routing, and reporting features;
  • monitor and improve reliability, performance, and security;
  • detect, prevent, and respond to fraud, abuse, and security incidents; and
  • comply with legal obligations and enforce applicable agreements.


We do
not use personal information for advertising, and we do not sell or share it (see Section 6).

Legal bases (EEA/UK)

Where the EU/UK GDPR applies, we rely on performance of a contract, legitimate interests (to secure and improve the Service), consent (e.g., precise location), and legal obligation, as applicable.

5.) Service providers and sub-processors

We share personal information only with service providers/sub-processors that help operate the Service under contractual confidentiality and data-protection obligations, and with authorities where required by law. Current sub-processors include:

  • Accomplish Sales LLC (RepMove) — software provider and hosting operator.
  • Google LLC (Google Cloud Platform / Firebase) — hosting, database, authentication, storage, and messaging.
  • Mapping & location providers (e.g., Google Maps, HERE) — mapping and routing.
  • AI provider – Open AI 


A current list of sub-processors is maintained and available on request and in the Data Processing Addendum.

6.) We do not sell or share personal information

We do not “sell” or “share” personal information, and we do not process it for “targeted advertising” or “cross-context behavioral advertising,” as those terms are defined under the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), the Colorado Privacy Act (CPA), and the Virginia, Connecticut, and Utah consumer privacy laws. Our software partner is contractually prohibited from using Service data for any purpose other than providing the Service.

7.) Artificial intelligence features

The Service may offer optional AI-assisted features (for example, rephrasing text or generating draft emails). The features are Opt-in and operate only when a user actively invokes them. Content submitted to an AI feature is transmitted to a third-party AI provider for processing consistent with Texada’s privacy practices for AI features across its products: data provided to AI features is minimized to what is necessary to provide the feature; we do not use customer data to train public AI models, and our AI provider is contractually prohibited from retaining submitted content beyond processing and from using it to train its models; AI providers are bound by contractual confidentiality and data-protection obligations; and any related international transfers comply with Section 9. AI features are not used for advertising. AI output may be inaccurate and should be reviewed before it is relied upon.

8.) Your privacy rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal information, to withdraw consent, and to opt out of certain processing. To exercise any right, contact privacy@texadasoftware.com.

  • United States (CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA): rights to know/access, correct, and delete, and to non-discrimination. Because we do not sell or share personal information or conduct targeted advertising, no sale/share opt-out is necessary; we honor recognized opt-out preference signals where applicable.
  • Canada (PIPEDA and similar provincial laws): rights to access and correct your personal information and to make a complaint.
  • EEA/UK (GDPR): rights of access, rectification, erasure, restriction, portability, objection, and to lodge a complaint with a supervisory authority.


We will verify your identity and respond within the timeframes required by applicable law. Where you use the Service through your organization, we may refer your request to that organization as the controller and assist it in responding.

9.) International data transfers

The Service is hosted in the United States. If you access it from outside the United States, your information will be transferred to and processed in the United States and potentially other countries. Where required (e.g., for EEA/UK data), appropriate safeguards such as the Standard Contractual Clauses apply; see DPA_FST.

10.) Data retention

We retain personal information for as long as needed to provide the Service and fulfill the purposes in this Policy, and thereafter as required to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or de-identified. On termination of a Customer’s agreement, data handling follows the agreement and the Data Protection Agreement.

Trial accounts. Data entered during a free self-service trial is retained only for the trial period. No data export is offered for trial accounts. If a trial expires or is terminated without conversion to a paid subscription, we have no obligation to retain trial data and may delete it at any time thereafter without liability; upon conversion, trial data is carried into the subscription where technically feasible.

11.) Security — important limitations

Our software partner maintains administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and authentication, and hosts the Service on Google Cloud Platform. The Service is not covered by Texada’s ISO/IEC 27001:2022 or SOC 2® certifications.

No guarantee. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Security concerns can be reported to security@texadasoftware.com.

12.) Cookies and similar technologies

The Service and related websites use cookies and similar technologies for authentication, preferences, and analytics necessary to operate and improve the Service. They are not used for advertising. You can manage cookies through your browser/device settings.

13.) Children's privacy

The Service is a business tool intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact privacy@texadasoftware.com and we will delete it.

14.) Change to this Policy

We may update this Policy from time to time. We will post the updated Policy with a new “Last updated” date and, where required, provide additional notice.

15.) Contact

Texada Software — Privacy Office

1 Robert Speck Parkway, Suite #950, Mississauga, Ontario L4Z 2G5, Canada

privacy@texadasoftware.com

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