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Our Privacy Policy
European Union

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Thank you for visiting us at Texada Software (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@texadasoftware.com. This Privacy Policy does not apply to the websites of our business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with which you interact.

Texada’s Privacy Policy applies to all Personal Information that we collect from our customers and online visitors (“you”), as well as any information our website collects from your online visits (e.g. cookies). We take your privacy seriously. We seek to explain to you in the clearest way possible what information we collect, how we use that information and what rights you have in relation to your information. We hope you take some time to read through this policy carefully, as it is important. If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our site and our applications and services.

For the purposes of this Privacy Policy, “Business Partner” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services or information. “Personal Information” means information that identifies you, such as your name, telephone number and email address.

We keep our privacy notice under regular review to make sure it is up to date and accurate.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

GDPR-Compliant Privacy Policy for Texada Software (EU)

1.) Data Controller

Texada Software Inc. is the data controller. For inquiries: privacy@texadasoftware.com

2.) Data We Collect

We may ask you to provide Personal Information when you:

  • Use our website;
  • Request quotes, services, support, downloads, trials, whitepapers or information;
  • Place orders for products or services or register for events or webinars;
  • Apply for credit, leasing or other financing products and services;
  • Participate in surveys, sweepstakes or other promotional activities online or in any other venue;
  • Subscribe to newsletters, educational programs, promotional emails or other materials;
  • Apply for a job, submit your resume/CV or create a candidate profile; or
  • Contact us.

 

Personal Information we request may include your email address, name, home address and telephone number. If you make a purchase, we may ask for your credit card number and billing information. When you become a customer of our application and services, we collect information about your transactions, including your purchases, account balances and payments.

Job applicants may be asked to provide information such as educational background, employment experience and job interest, and such information may be recorded and processed in different countries in which Texada operates. We may also collect demographic information that is permitted by law, such as your business or company information, age, gender, and interests. Forms that you choose to complete will indicate whether information requested is mandatory or voluntary.

We may collect information about your visits to our website, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with Texada’s websites and services. We may also collect certain information from the browser you use to visit our websites, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our websites and any URLs you select on our websites.

In order to offer you a more consistent and personalised experience in your interactions with us, information collected through one source may be combined with information that we obtain through other sources. We may also supplement the information we collect with information obtained from other parties, including our Business Partners and other third parties. Examples of the information we receive from other sources include: social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links).

3.) Lawful Basis for Processing

We process personal data under the following grounds:

  • Consent: Provided via web forms or cookie consent.
  • Contractual necessity: When providing services.
  • Legal obligations: For compliance with regulatory requirements.
  • Legitimate interest: To improve services, customer support, and user experience.

 

4.) How We Use Data

Texada uses your collected data to:

  • Deliver the quotes, services and support or carry out the transactions you have requested;
  • Send communications to you, such as product safety information, your transaction status including order confirmations, information about particular programs in which you have chosen to participate, information about products and services available from Texada, promotional offers and surveys;
  • Facilitate communications to you;
  • Customise, analyse and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
  • Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
  • Identify patterns of behaviour to offer relevant suggestions to users. For example, based on data collected through cookies on our website, we may be able to determine that users who viewed certain products may also like other specific products. These cookies are not tied to personal identifiers;
  • Meet our legal and regulatory requirements;
  • Enforce our contracts with you;
  • Detect, suppress or prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our website(s), our business(es), or our products or services; or
  • Otherwise, as disclosed to you when we collect such Personal Information.
  • Enhancing and personalising user experiences.
  • Analytics, marketing communications, and improving operational efficiency.

 

Personal Information collected may be stored and/or processed in Germany or any other country in which Texada or its affiliates and its subsidiaries or Business Partners maintain facilities.

5.) Sharing Data with Third Parties

We may share personal data with trusted third-party service providers, including IT services, payment processors, analytics, and marketing platforms, in line with applicable laws. We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests in Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or act regarding potential violations of or policies, suspect fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Vendors, Consultants, and other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on our website or applications, which will enable them to collect data about how you interact with them over time. This information may be used to, among other things, analyse and track data, determine the popularity of certain content and services and better understand online activity. Unless described in this Privacy Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business not another company.
  • Business Partners. We may share your information with our business partners to offer you certain products, services and promotions.
  • Payment Processing. We may share your information as necessary to obtain and maintain your credit history, provide credit references, process payments, and otherwise manage our accounts and fulfil our legal and regulatory requirements.
  • With your consent. We may disclose your personal information for any other purpose with your consent.

 

Some Business Partners are located outside of Germany. Likewise, some Texada facilities may also be located outside of Germany. As a result, your Personal Information may be collected, processed and stored in another jurisdiction. Reasonable contractual and other measures we may take to protect your Personal Information while processed or handled by these Business Partners are subject to legal requirements applicable to our Business Partners; for example, lawful requirements to disclose Personal Information to government authorities in certain circumstances. All third parties must comply with GDPR safeguards, including data transfer agreements like Standard Contractual Clauses (SCCs).

6.) International Data Transfers

When data is transferred outside the EEA (e.g., to Texada’s partners in North America or APAC regions), it is safeguarded through SCCs, Privacy Shield (where applicable), or similar legal frameworks.

7.) Data Retention

We retain personal data for as long as it is necessary to fulfil contractual and legal obligations. Retention periods depend on the nature of the data and legal requirements. Data related to inactive accounts or expired contracts is deleted after set retention periods unless legally required to retain them longer.

8.) Data Breach Notification

If a personal data breach occurs, we will notify the supervisory authority within 72 hours of becoming aware, unless the breach is unlikely to result in a risk to individual rights. Affected individuals will be notified if their rights or freedoms are at significant risk.

9.) Cookies and Tracking Technologies

Cookies and similar technologies are used to enhance the user experience, analyse web traffic, and support marketing efforts. We collect consent for the use of cookies and similar technologies through a cookie banner, ensuring explicit opt-in for non-essential cookies in regions where this is a requirement. All other regions will have an opt-out option available. Users can manage cookie preferences via the banner or browser settings.

10.) Your Rights Under GDPR

You have the right to:

  • Access: Request a copy of the data we hold about you.
  • Rectify: Correct inaccuracies.
  • Erase: Request deletion of your data.
  • Restrict Processing: Limit how your data is processed.
  • Data Portability: Request your data in a structured format.
  • Object: Object to specific data processing activities, including marketing.
  • Withdraw Consent: At any time, for any processing based on consent.
  • File a Complaint: With your local data protection authority.

11.) Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under the age of 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under 18, please contact us immediately at privacy@texadasoftware.com

12.) AI

Our AI services leverage third party AI providers. This may involve data processing in secure, geographically distributed data centers, which could be located outside the user’s country. We prioritize data localization where possible; however, some data may be transferred internationally to maintain service functionality and response times. All data transfers comply with relevant privacy regulations, such as GDPR or CCPA, and are conducted with high security standards, including encryption and certified data center facilities.

We are committed to transparency and responsible data handling, ensuring that data processed by AI is minimized to essential information only and not stored beyond the duration of the interaction. Users retain the right to inquire about data location and processing details, with assurance that we adhere to legal safeguards to protect privacy across borders. We do not use customer data to train public models.

This commitment to data security and compliance aligns with our goal of maintaining user trust while leveraging AI technology responsibly. Internal AI policies are in place to ensure our commitment evolves with the technology.

13.) How can you contact us about this policy?

For any privacy-related inquiries, or to exercise your GDPR rights, contact us at privacy@texadasoftware.com

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