TEXADA CUSTOMER ISSUE MANAGEMENT
Drive accountability to responsive customer issue management through full visibility, shared information, and timely resolution.
CUSTOMER EXPERIENCE
With full visibility to all issues at the customer and aggregate level, equipment dealerships can quickly resolve problems and continuously improve the customer experience.
TEAM ACCOUNTABILITY
When it comes to managing customer issues, equipment dealerships always know who is in the driver’s seat. Customer issues are assigned to the individual best able to resolve the problem for greater accountability.
GRANULAR DETAIL
When every customer-facing employee has access to key customer issue details as well as visibility to the resolution process, they are able to more effectively manage customer expectations, ensuring long-term value.
