Understanding the Impact of Work Conditions on Equipment Technician Turnover

Male employee working with red equipment in factory.

Have you noticed that John has been slacking lately? He has been late three times this week, and customers are starting to complain about him. That doesn’t sound like John though does it? John has been one of your top guys for a long time now. But lately it seems like he is just doing enough to get by. Well, that is because John is about to quit!

Mastering Field Service Training: Elevate Customer Satisfaction & Technician Expertise

A man wearing glasses with a computer screen on his face, providing a virtual reality experience.

Augmented reality (AR) is radically changing the nature of training within the field service industry. Service technicians can now rehearse basic skills and repairs in simulated hazardous conditions without being endangered so that they are better prepared for live operation. Despite these technological advances, current training platforms need more data to mirror a wider range of real-world scenarios

AR: The Future of Field Service

A tool box with goggles on top, ready for use.

Everyday, Augmented Reality (AR) is becoming less “science fiction” and more of an essential element for enterprise growth as industries discover its various practical uses in the field. While many companies have had this innovative technology on their radar for quite some time, others are just beginning to scratch the surface and understand how it can positively impact their organization as a whole.