Unlock the true potential of artificial intelligence (AI) in heavy equipment sales, service, and rental with key principles and strategies for effective implementation and five recommended use cases.
In this helpful white paper developed for equipment business leaders, Ben Cox, Chief Product Officer at Texada Software, shares his measured, customer-centric approach to AI for equipment dealerships and rental businesses alike.
Ben Cox, Chief Product Officer at Texada Software
Last year we communicated the significant investments we’ve made in improving the support experience we provide. I’ve had the opportunity to speak with many of you about these investments and engage on ways we can continue to invest & improve across our Customer Experience organization since joining Texada in January as the Chief Customer Officer.
Not all CRMs are built equal. For equipment dealerships, using an industry-specific CRM from an equipment dealer software provider can be a game-changer.
The CAT Rental Store is an easy way for your customers to browse and reserve equipment. However, needing to perform manual tasks, like forwarding contracts and invoices, can slow down your workflow and negatively impact your customer journey. With the new CAT Rental Store integration for Rental Management, you can leverage the store’s convenience without sacrificing your customer experience.
