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Your Customer Experience Team

As your technology partner we recognize the importance of understanding each step in our journey. Our dedicated Customer Experience (CX) team is committed to ensuring not only your success, but your businesses. From providing a clear & manageable onboarding process, to delivering engagement & adoption tools that ensure your staff are getting the most from the products, we are here to not only assist you in your onboarding, but to also help you unlock the full potential of any Texada product. We are here to help you grow with Texada, long-term.

Team Members

Kristi Seguin, Senior Program Manager
Kristi Seguin, Senior Program Manager
Mario Rojas, Director of Professional Services
Mario Rojas, Director of Professional Services
Michael Itiniant, Training & Enablement Manager
Michael Itiniant, Training & Enablement Manager
Kristi Seguin, Senior Program Manager
Kristi Seguin, Senior Program Manager
Bonnie Crawford, Chief Customer Officer
Bonnie Crawford, Chief Customer Officer

Our CX Team is just one part of the equation in the implementation of Equipment CRM into your business, but also in your onboarding journey. During your onboarding journey, you’ll have the opportunity to work with and be trained by our seasoned team of Project Managers & Product Consultants. These subject matter experts will guide you through Equipment CRM with superb online and hands-on training as you prepare to Go Live.

Team Members

Coralie Bilon-Dicanot

Senior Project Manager
Coralie Bilon-Dicanot is a Senior Project Manager managing projects for our Rental & Workflow Customers. She brings a strong background in Project Management with many years in both the Tech and Insurance industries.

Peter Le Mare

Senior Product Consultant
As a Senior Product Consultant, Peter leverages 30+ years of industry knowledge to bridge the gap between equipment dealers' needs and innovative software solutions. Peter excels at building relationships, facilitating collaborative requirements gathering, and crafting compelling product visions that deliver value to you, and your team.

Marcy Moore

Senior Product Services Consultant
Marcy Moore brings over a decade of dedicated customer support and client services experience at Texada Software, specializing in seamless implementation and comprehensive training. Her background of 25 years in metal fabrication and welding provides a deep understanding of industry challenges, allowing her to deliver tailored solutions.

Paul Phillips

Product Consultant
With over 32 years in the dealer world specializing in parts counter and management, while also previously a Product Support Sales Manager, Machine Sales Representative and Manager, Quality Assurance Manager, and Ground Tools and Hydraulic Specialist, Paul has certainly had his hands in many aspects of the dealer world. Beside these fabulous accomplishments, Paul is also 6 Sigma Black Belt and 5S certified.

Ryan Wilms

Senior Project Manager
Following 20 years in the Royal Canadian Air Force, as an Air Traffic Controller, Ryan has a wealth of experience in managing complex operations. Since his retirement from the RCAF he’s been leading software implementations. His leadership & unwavering commitment to achieving project success have been instrumental in his customer’s success.
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Equipment CRM Onboarding Program Directory

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