Mastering Field Service Training: Elevate Customer Satisfaction & Technician Expertise
Augmented reality (AR) is radically changing the nature of training within the field service industry. Service technicians can now rehearse basic skills and repairs in simulated hazardous conditions without being endangered so that they are better prepared for live operation. Despite these technological advances, current training platforms need more data to mirror a wider range of real-world scenarios
Fixing Weak Links: How To Promote Accountability In Your Service Team
Have you ever struggled trusting a member of your service team to get the job done? It isn’t uncommon to find a lack of accountability among service technicians, yet there isn’t a clear cut way to fix it. Instead we mislabel the problem as something that is easier to deal with; the tech is lazy, […]
Maximizing Uptime: The Strategic Value of Equipment Preventative Maintenance
In asset management, it’s essential to recognize equipment preventative maintenance not as a mere line-item expense but as a strategic investment that yields dividends over time. By fully grasping this concept, organizations can shift their perspective and see maintenance as critical to operational success. Preventative maintenance is the cornerstone for sustaining performance and reliability, effectively […]
Strategies for Successful Heavy Equipment Technician Recruitment
Heavy equipment manufacturing is experiencing its fair share of dynamic shifts and transformative trends. As technology advances and infrastructural demands escalate, this sector sees machinery’s complexity and sophistication surge, significantly affecting workforce demands. Today’s manufacturers seek talent that can keep pace with innovations such as automation, electrification, and connectivity, reshaping the manufacturing landscape and driving […]
